FAQ

What is Engagelyt?

Engagelyt is a customer engagement platform that helps businesses manage communication, follow-ups, and operational workflows.

Who is Engagelyt for?

Engagelyt is designed for growing businesses that want structured engagement and process clarity without heavy complexity.

How do I log in?

Use the Login/Sign Up button to access the platform at app.engagelyt.com.

Does Engagelyt require a minimum contract term?

Some postpaid numbers or telephony services have a minimum contract term. The term is shown during purchase.

How does billing work?

Subscriptions are billed monthly or annually. Usage-based fees (calls, messages, carrier charges) may be billed separately.

What payment methods are supported?

We support card payments through payment gateways and prepaid wallet top-ups where applicable.

Can I cancel anytime?

You can request cancellation at any time. Minimum-term commitments and outstanding balances still apply.

Are refunds available?

Refunds are limited to verified billing errors or duplicate charges. See the Refund and Cancellation Policy for details.

Do you store credit card details?

No. Payment information is handled by third-party payment processors. We store only billing references.

Is call recording legal?

Call recording laws vary by country and region. You are responsible for compliance in your jurisdiction.

How is my data protected?

We use administrative, technical, and organizational measures to protect data and limit access.

What happens if I miss a payment?

Accounts with overdue balances may be temporarily suspended until payment is received.

How do I get support?

Contact our team via the contact page or email [email protected] for support.