Privacy Policy

Effective date: February 8, 2026

This Privacy Policy describes how Engagelyt ("we", "us", or "our") collects, uses, discloses, and protects information when you access or use EngageCRM and the Engagelyt website (collectively, the "Service").

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].

1. Information We Collect

a. Account and Contact Information

• Name, email address, phone number
• Company name, role, and business details
• Login credentials and account settings

b. Customer Content

Information you upload or generate while using the Service, including:

• Contact lists and customer records
• Notes, tags, and internal comments
• Email campaign content
• Call logs, call metadata, and interaction history

c. Call Recordings and Voicemail

Where enabled by your subscription and settings:

• Call recordings
• Voicemail messages
• Call timestamps and duration

You are responsible for ensuring call recording is lawful in your jurisdiction.

d. Email Campaign Data

• Email sends, delivery status
• Opens, clicks, bounces, and unsubscribes
• Campaign performance summaries

e. Support and Communications

• Support tickets
• Emails and chat communications with our team
• Feedback and survey responses

f. Technical and Usage Information

• IP address
• Browser type and device information
• Operating system
• Log files and access timestamps
• Feature usage and interaction data

g. Cookies and Similar Technologies

We use cookies and similar tracking technologies for:

• Site functionality
• Performance monitoring
• Analytics and diagnostics

h. Billing and Payment Information

• Subscription plan details
• Billing history
• Payment status

Payment information is processed by third-party payment providers. We do not store full credit card or banking details.

2. How We Use Information

• Provide, operate, and maintain the Service
• Manage user accounts and subscriptions
• Process payments and billing
• Send transactional and service-related communications
• Provide customer support and respond to inquiries
• Monitor usage, performance, and system stability
• Detect, prevent, and address fraud, abuse, and security risks
• Analyze usage trends to improve features and user experience
• Comply with legal and regulatory obligations

We do not sell personal data.

3. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to understand how users interact with the Service, measure performance and reliability, and improve usability and design. You may control cookies through your browser settings. Disabling cookies may limit certain features.

4. Sharing and Disclosure of Information

We may share information with trusted third parties who help us operate the Service, including hosting and infrastructure providers, email delivery and telephony providers, analytics and monitoring services, payment processors, and customer support tools. These providers are authorized to use information only as necessary to perform services on our behalf and are required to protect it.

Subprocessors

We may engage subprocessors to provide specific services (such as hosting, communications delivery, and payment processing). We require subprocessors to implement appropriate safeguards and to process data only for the purposes we authorize.

Legal and Safety Disclosures

We may disclose information:

• When required by law or legal process
• To enforce our Terms and Conditions
• To protect the rights, property, or safety of Engagelyt, our users, or others
• To investigate fraud or security incidents

5. Legal Bases and Processing Roles

Where required by law, we process personal data under the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, or consent (where applicable). For Customer Data you upload, you are the data controller and we act as a data processor, processing data on your behalf to provide the Service.

If you require a Data Processing Agreement (DPA), you may request one by contacting us.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal requirements. Data may be deleted, anonymized, or aggregated when no longer required.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect data against unauthorized access, loss, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

In the event of a suspected or confirmed security incident affecting personal data, we will take reasonable steps to investigate and remediate and will notify you as required by applicable law.

8. International Data Transfers

Your information may be stored or processed in countries where we or our service providers operate. We take reasonable steps to ensure data is handled securely and in accordance with this Privacy Policy regardless of location.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Opt out of marketing communications

Requests can be made by contacting [email protected]. If you manage customer data using EngageCRM, you are responsible for complying with your own privacy obligations toward those individuals.

10. Email Preferences

You may opt out of non-essential marketing emails at any time using the unsubscribe link or by contacting us. Service-related communications (billing, security, system notices) may still be sent.

11. Do Not Track

Some browsers provide a "Do Not Track" signal. Our Service does not currently respond to Do Not Track signals because there is no consistent industry standard for compliance.

12. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child's data has been collected, contact us for removal.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the Service after changes indicates acceptance.

14. Contact Information

For questions, concerns, or requests related to this Privacy Policy: [email protected]