Terms & Conditions

Effective date: February 8, 2026

These Terms and Conditions ("Terms") govern your access to and use of EngageCRM and the Engagelyt website (collectively, the "Service"), operated by Engagelyt ("we", "us", or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

1. Definitions

• "Account" means your registered user account and associated organization.
• "Customer Data" means data you upload, generate, or transmit through the Service.
• "Telephony Services" means call routing, numbers, recordings, and related carrier services.
• "Wallet" means prepaid credits or balances maintained in your Account.
• "Minimum Term" means the minimum subscription commitment for certain plans or numbers.

2. Eligibility and account registration

• You must be at least 18 years old to use the Service.
• You agree to provide accurate, complete, and current registration information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.

3. Account responsibilities

• Use the Service only for lawful business purposes.
• Ensure that all communications sent through the Service comply with applicable laws and regulations.
• Promptly notify us of any unauthorized access or security breach.
• We are not responsible for losses caused by unauthorized use of your account.

4. Subscriptions, billing, and contract term

• Subscription fees are billed monthly or annually, depending on the selected plan.
• Fees are non-refundable, except where required by law.
• Postpaid call numbers and telephony services require a minimum contract term of twelve (12) months.
• Early termination of a minimum-term subscription may result in remaining fees becoming immediately payable.
• Taxes, carrier charges, and third-party fees may apply depending on your location and usage.
• We reserve the right to adjust pricing with prior notice.

Pricing and availability may vary by region due to carrier costs, taxes, and local compliance requirements.

5. Payments, wallet credits, and authorization

• Wallet credits are prepaid, non-transferable, and non-refundable except where required by law.
• Top-ups and prepaid credits may be required for usage-based charges, carrier fees, or add-ons.
• For postpaid numbers or contracts, you authorize us to invoice you for recurring charges and permitted adjustments.
• Payment disputes must be raised promptly. Unresolved balances may result in suspension.
• You are responsible for keeping billing details current and valid.

6. Usage-based fees and third-party charges

Usage-based fees (minutes, messages, carrier surcharges, toll-free fees, and other consumption) are billed according to published rates or your negotiated plan. Third-party carrier pricing may change without notice, and such changes may be passed through to you.

7. Email campaign usage

• You will only send emails to recipients who have provided valid consent or where lawful business communication is permitted.
• You will not send spam, phishing emails, or misleading content.
• You are responsible for maintaining compliant mailing lists and honoring unsubscribe requests.
• We may suspend or restrict email sending if abuse, high bounce rates, or complaints are detected.

8. Call management and telephony services

• Call services depend on third-party telecom providers and network availability.
• Call recording laws vary by jurisdiction; you are responsible for ensuring legal compliance.
• You must provide appropriate notices to call participants (including recording notices) where required by law.
• Default IVR or recorded notices may be used to inform callers that calls may be recorded for quality and training purposes.
• We do not guarantee uninterrupted call quality or availability.
• Abuse of call services (fraud, robocalls, harassment) may result in immediate suspension.

9. Acceptable use policy

• Use the Service for illegal, fraudulent, or abusive activities.
• Attempt to access systems, data, or accounts without authorization.
• Interfere with the integrity, security, or performance of the Service.
• Bypass rate limits, access controls, or security features.
• Reverse engineer, copy, or resell the Service without permission.
• Violation may result in suspension or termination without notice.

10. Service availability and maintenance

We strive to provide reliable service but do not guarantee uninterrupted operation. Planned maintenance, upgrades, or third-party outages may impact availability. We are not liable for downtime beyond our reasonable control.

11. Customer data and privacy

You retain ownership of all customer data you upload. You grant us a limited right to host, process, and display your data solely to provide the Service. You are responsible for ensuring you have the legal right to upload and process such data. We handle data in accordance with our Privacy Policy.

12. Third-party services

The Service may integrate with third-party services such as email delivery providers, telephony carriers, and analytics platforms. We are not responsible for third-party services or their terms, availability, or performance.

13. Intellectual property

All intellectual property rights in the Service remain the exclusive property of Engagelyt. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription. You may not copy, modify, or distribute the Service without written permission.

14. Support

Support is provided via email or other channels as made available. Response times are best-effort and may vary by plan, usage volume, and issue complexity. We do not guarantee resolution times.

15. Suspension and termination

We may suspend or terminate your access if you violate these Terms, if required by law, for non-payment of fees, or for abusive or fraudulent usage. You may cancel your subscription at any time, subject to minimum contract terms and outstanding balances. Upon termination, access to the Service and data may be limited or removed.

16. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied. We do not guarantee specific business outcomes, email deliverability, or lead conversions or engagement results.

17. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages. We are not liable for loss of data, revenue, profits, or business opportunities. Our total liability will not exceed the fees paid by you in the preceding three (3) months.

18. Indemnification

You agree to indemnify and hold harmless Engagelyt, its officers, employees, and partners from any claims, damages, losses, liabilities, or expenses arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

19. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including carrier outages, natural disasters, government actions, or internet service disruptions.

20. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

21. Changes to these Terms

We may update these Terms from time to time. Updated versions will be posted with a revised effective date. Continued use of the Service constitutes acceptance of the revised Terms.

22. Contact information

For questions or concerns regarding these Terms, please contact: [email protected].